# Refund Policy – BlueSky Agency
**Website:** https://blueskyagency.site/
**Last Updated:** October 2026
## 1. Introduction
At BlueSky Agency, we aim to provide reliable digital services and customer support. This Refund Policy explains the conditions under which customers may request refunds for services purchased through our website.
By purchasing our services, you acknowledge that you have read this policy, subject to your rights under applicable law.
## 2. Eligibility for Refunds
Refund requests may be considered in the following circumstances:
- **Duplicate Payment:** If you are charged more than once for the same transaction, the duplicate payment may be refunded after verification.
- **Failed Transaction:** If a payment is deducted but the service is not activated or delivered, we will investigate and arrange an appropriate refund or resolution.
- **Service Not Delivered:** If BlueSky Agency fails to provide a paid service as agreed, you may be eligible for a refund, subject to the applicable agreement and law.
- **Technical Issues:** If a significant technical issue prevents you from using a purchased service and we cannot resolve it within a reasonable time, your request may be considered.
- **Incorrect Charges:** Verified billing errors may be corrected or refunded as appropriate.
## 3. Non-Refundable Situations
Except where required by applicable law or expressly agreed in writing, refunds may not be available in the following circumstances:
- Services have been delivered and completed as agreed.
- The customer has used the purchased service or consumed the relevant service benefits.
- The issue results from incorrect information supplied by the customer.
- The customer's account has been restricted or suspended because of a violation of applicable terms or third-party platform policies.
- The customer changes their mind after service activation, where no cancellation right applies.
- The service is interrupted by a third-party provider, such as WhatsApp, Meta, or another platform, and the circumstances do not otherwise entitle the customer to a refund.
Each request will be assessed individually. This section does not exclude refunds or remedies required by law.
## 4. Free Trials and Demonstrations
BlueSky Agency may offer free trials or demonstrations of selected services.
- Free trials or demonstrations do not guarantee eligibility for a refund on a later paid purchase.
- Any paid subscription, upgrade, or additional service will be subject to the terms communicated before purchase.
- If a free trial converts into a paid plan, the applicable payment terms and any cancellation conditions will be disclosed before the charge takes effect.
## 5. Refund Request Process
To request a refund, contact our support team using the details provided below.
Please include:
- Your full name.
- Registered email address or mobile number.
- Transaction ID or payment reference.
- Date and amount of payment.
- Reason for requesting the refund.
- Relevant supporting documents, if available.
We may request additional information to verify the transaction and investigate your request.
## 6. Refund Processing Time
We aim to review refund requests within **7–10 business days** after receiving the required information.
If a refund is approved, we will initiate it through the original payment method wherever possible. The time required for the funds to appear in your account may depend on the payment provider, bank, or payment gateway.
The review period and bank processing time are separate. We will communicate any material delays where reasonably practicable.
## 7. Cancellation Policy
Customers who wish to cancel a service should contact BlueSky Agency as soon as possible.
Cancellation eligibility, effective dates, and any applicable charges will depend on the service purchased and the terms communicated at the time of purchase.
Cancelling a service does not automatically guarantee a refund. However, any applicable statutory cancellation or refund rights will be respected.
## 8. Third-Party Payment Providers
Payments may be processed by third-party payment gateways or financial institutions.
BlueSky Agency is not responsible for processing delays caused by a bank or payment provider, but we will provide reasonable assistance with verifying eligible transactions and tracking approved refunds.
## 9. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment processes, or legal requirements.
The updated version will be published on our website with a revised “Last Updated” date. Changes will not override rights that customers already have under applicable law.
## 10. Contact Information
For refund requests, billing questions, or payment-related support, please contact us:
**Company Name:** BlueSky Agency
**Website:** https://blueskyagency.site/
**Mobile:** +91 9507196648
**Address:** Boring Road, Patna, Bihar, India – 800001
**Email:** Add your official BlueSky Agency support email.
We aim to handle refund requests fairly, transparently, and in accordance with applicable Indian laws and regulations.